Letters, emails, faxes—no matter how the written message comes in, DCA’s Consumer Information Center (CIC) Correspondence Unit (CU) is ready to respond. While DCA’s CIC Call Center handles all phone inquiries, CU receives, processes, and answers written correspondence from DCA licensees and applicants, inquiries referred to the unit by various…
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“Operators are standing by!” That as-seen-on-TV motto is more than true of the Department of Consumer Affairs’ (DCA) Consumer Information Center (CIC) Call Center, where employees field thousands of questions each day from licensees, applicants, and everyday Californians. Call Center staff are committed to providing clear, user-friendly information. They answer…
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They can affect your finances, your career, and even your life as a whole: Court cases and legal proceedings are some of the most impactful situations you can ever face. With the stakes so high, don’t leave your legal recordkeeping to a cell phone, a tape recorder, or a notepad:…
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Si su vehículo nuevo tiene defectos de garantía serios que el concesionario no puede reparar, después de varios intentos de reparación, usted tal vez sea eligible para recibir un reembolso o le reemplacen el vehículo. Eso es la Ley de Limón de California. ¿Aplica la Ley de Limón de California…
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If your new car has a serious warranty defect that the dealer can’t fix—even after several attempts—you may be eligible to get your money back or get another car. That’s California’s Lemon Law. Here are five key questions and answers car buyers need to ask and know about the Lemon…
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Make informed decisions with insights from the Cemetery and Funeral Bureau Planning for your own disposition after death can spare your loved ones the anguish of making difficult decisions while grieving. Shopping ahead of time, getting correct information, and making arrangements now not only allows you to make informed decisions,…
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Don’t skimp on quality and safety; follow key consumer advice from the Contractors State License Board It’s a summertime nightmare: Extreme heat hits the scene just as your air conditioner gives up the ghost. You need an AC replacement ASAP, but in your quest for speedy relief, don’t sacrifice quality…
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Concerned about creepy-crawlies? Contact a licensed pest professional It sounds like something straight from a sci-fi movie poster: “Brood X Is Coming: Billions of Cicadas Set to Swarm.” But while the East Coast, South, and Midwest have cause for concern, California is in the clear from this bug-eyed insect horde.…
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Turn it down and contact a licensed professional for assistance A movie chronicling a rock drummer’s hearing loss netted a pair of Academy Awards, but the situation facing fictional character Ruben Stone in “Sound of Metal” can be all too true for both musicians and music lovers alike. As outlined…
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Conserve resources, cut costs, and contact a licensed professional for help The average American family uses more than 300 gallons of water each day at home. Here are simple water-savings tips from the U.S. Environmental Protection Agency (US EPA). FIX THOSE LEAKS EPA says home water leaks can make up…