Category: Bureau of Home Furnishings and Thermal Insulation

Don’t Miss the Latest Issue of Consumer Connection!

In 2015, the National Highway Traffic Safety Administration recalled 51.3 million autos in the United States. The recalls included everything from defective ignition switches and steering wheels to acceleration issues and airbag and seatbelt defects. If you receive a recall notice, don’t ignore it. The winter 2016 issue of Consumer Connection walks you through what…

How One Bad Apple Can Ruin Your Day

  On July 27, 2016, Apple celebrated the sale of its one-billionth iPhone—but if you’ve experienced the “gray bar of death” or had your iPhone not respond no matter how hard you poke or swipe at the screen, you may not feel like celebrating. Welcome to Touchgate. Flickering bars and unresponsive screens are symptoms of…

The Story Behind Those Pesky Pillow and Mattress Tags

If you’re still going to bed at night with that scratchy tag stuck on your pillow, here’s some good news: You can take it off without getting in trouble. Although consumers don’t break any laws if they remove the tag, manufacturers and retailers do. If they remove the tag, or don’t attach one to their…

DCA Complaint Resolution Program Comes to an End

After processing more than 201,395 complaints and recovering $32.4 million for consumers, DCA’s Complaint Resolution Program (CRP) will close its doors on June 30, 2016. Established in 1994 and originally called the Complaint Mediation Division, CRP was created to consolidate and streamline consumer complaint processing. CRP staff review complaints and act as a neutral third…

13 Years Later: Drop in Flame Retardants in California Breast Milk

Flame retardant chemicals and breast milk may not seem related, but they are in the Golden State. What’s the connection? A series of bills created to keep Californians healthy. In 2003, Assembly Bill 302 was signed by Governor Gray Davis. The bill prohibited the  manufacturing, processing, or distribution of a product in California that contained more than…

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