Category: Bureau of Security & Investigative Services

What You Learned on Your Summer Vacation

When we were kids, the only thing we had to worry about during summer vacation was what to do with all of that time off. As adults, we have other summer-related things to worry about—like how to keep our pets cool, how to protect our homes when we are away, how to prep the car…

Get it While it’s Hot: Check out the Summer Issue of Consumer Connection

Summer’s not over yet. There’s still time to take a road trip to one of California’s many state parks. From beaches and deserts to redwood forests and mountain summits, California parks offer a variety of amazing and beautiful sites to explore. The Consumer Connection article “Time for a Road Trip!” details 10 state parks—including Angel Island,…

DCA Complaint Resolution Program Comes to an End

After processing more than 201,395 complaints and recovering $32.4 million for consumers, DCA’s Complaint Resolution Program (CRP) will close its doors on June 30, 2016. Established in 1994 and originally called the Complaint Mediation Division, CRP was created to consolidate and streamline consumer complaint processing. CRP staff review complaints and act as a neutral third…

Check Out the New Consumer Guide to Locksmith Companies Brochure from the Bureau of Security and Investigative Services

Did you know that California locksmith companies and locksmiths must carry a Bureau-issued registration card and a California-issued driver’s license that consumers should ask to see before allowing them to conduct business? Or did you know that your auto insurance company may offer locksmith benefits or recommend a locksmith if you get locked out of…

Check Out the New Consumer Guide to Alarm Companies Brochure

The California Bureau of Security and Investigative Services wants consumers to know the ins and outs of purchasing a home security alarm system. This new brochure tells who at alarm companies must be licensed, what should be included in the contract, how to choose a reputable company and how to file a complaint against an alarm…

Locksmiths: Protect Yourself From Unlicensed Activity

You lost your keys and need a locksmith. Finding one is easy nowadays with smartphone technology – just search “locksmith,” call one of the results that pops up, and a locksmith is en route to the rescue. So simple, right? Wrong. What the search engine doesn’t tell you is that unlicensed locksmith activity is a…

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