Millions of Washing Machines Recalled

Samsung has recalled 2.8 million washing machines after receiving hundreds of reports of excessive vibration or the top of the washing machine detaching completely from the frame, including nine reports of impact injuries Untitled-1such as a broken jaw, injured shoulder, and other fall-related injuries, according to the U.S. Consumer Product Safety Commission (CPSC).

The recall affects 34 models of top-loaded washers sold nationwide since March 2011. Front-loaded Samsung washing machines are not part of the recall.

The CPSC recommends consumers contact Samsung immediately to receive one of three remedy options: (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied toward the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of the old one; (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement (November 4).

More information on the recall and a list of affected model numbers from the CPSC are here.

Samsung can be contacted at www.samsung.com and toll-free at (866) 264-5636.

The Department of Consumer Affairs reminds California consumers in need of appliance repair to check with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation (www.bearhfti.ca.gov) to confirm that a repair person is licensed and in good standing.

 

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