The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board (Board) wants to remind California consumers of new hearing aid warranty provisions that went into effect January 1.
The Song-Beverly Consumer Warranty Act provides a 45-day warranty on all new and used hearing aids, although dispensers of hearing aids can provide a longer period than 45 days.
The dispenser is required to provide the buyer a copy of the signed purchase agreement that includes the language of the new warranty provision. Additionally, upon delivery of the hearing aid, the dispenser is required to provide the buyer with a delivery receipt that must include the delivery date and expiration date of the 45-day warranty period.
For any adjustments, replacements, or services that require the hearing aid to be out of the buyer’s possession, the warranty period will be interrupted and will resume on either the date that the repaired or serviced hearing aid is returned to the buyer, or five days after the buyer is notified that the hearing aid is available to be picked up.
Consumers should also be aware that if adjustments to a hearing aid are necessary during the 45-day warranty period for a specific fit of a buyer, but the hearing aid still doesn’t fit satisfactorily, the hearing aid can be returned (under most circumstances) for a complete refund.
To verify that a hearing aid dispenser is licensed or to file a complaint with the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board, visit the Board’s website.
