After processing more than 201,395 complaints and recovering $32.4 million for consumers, DCA’s Complaint Resolution Program (CRP) will close its doors on
June 30, 2016.
Established in 1994 and originally called the Complaint Mediation Division, CRP was created to consolidate and streamline consumer complaint processing. CRP staff review complaints and act as a neutral third party between the complainant and the licensee/
business to settle disputes. The CRP representative can propose terms to settle disputes but does not decide how they should be resolved.
CRP processes all consumer complaints filed against California businesses that are regulated by these bureaus: Cemetery and Funeral; Electronic and Appliance Repair, Home Furnishings and Thermal Insulation; Security and Investigative Services; and Private Postsecondary Education.
Fewer incoming complaints than in years past and fewer bureaus participating in the program led to the closure.
After June 30, consumers who have complaints related to the bureaus that were previously under the CRP’s jurisdiction can contact the bureaus directly or call DCA’s Consumer Information Center at (800) 952-5210.